I also have my physical IRA with Goldstar. They took over all the bullion accounts from American Church Trust. They are very organized and the manner in which they account for and store the metal is first rate. I have the serial #s and actual weight of each silver bar and the type and quantity of some gold coins. All in a segregated account held by HSBC.

Redemption and purchase is via metals broker that you pick that has an agreement with Goldstar. I use CMI-Gold and Silver. I have known the owner for years, played golf with him and had him to my home for dinner. Trust him like a brother. There are other bullion dealers that I am sure are just as cost effective and reliable.

Good decision by your friend.