The investors edge number may direct you to either office (as it did for me). I had success with Ally ext 6342 and Dan ext 6158. Yes, a pain in the butt it is. But im not about to give Georgson ANY success due to frustrated folks. Although we may be experiencing incompetance with our various banking/trading institutions, i believe the frustration should be directed at LORI and the company she hired -georgson- to ensure they cause maximum difficulty, and frustration with the hope many will just give up or run out of time as the Xmas break rapidly comes upon us. Merry frikkin Xmas Lori. Karma is a bitch. And it will come your way.