dsk, call back again, you just may have got an incompetent person, and as with everyone else, TAPE calls with your brokers if you can, and document everything that you can about your voting procedure.
The reason for taping these calls is because some are getting told it woul take 24 hours or longer to get control numbers while others get right through with the same institution and gets theirs within a couple hours. DO NOT rely on calling your institution once, if its not satisfactory, and please tape those calls if you can.
thank you