Exactly...it's called "managing expectations."

It's better to state a maximum of 5 business days, than have no "policy" at all.

Contact us at Fidelity, when I'm logged on, meaning my account number and identity is known, creates an automatic e-mail reply that the inquiry was received, and a representitive will respond within 48 hours. 1/2 the time they do, the other 1/2 it takes them 3-4 days, and they have people working 24/7.

I sent an e-mail via contact us at Qualcomm after my post here, asking what their policy was, since the website did not say. EDIG has a "policy" and QCOM does not?

I also sent a request to my local gas and electric company (SDG&E) asking what their policy was...again they have people there 24/7, and the automated e-mail reply said 48 hours. The contact us feature does not state a response time on their website.

Here's little ole EDIG, with an investor relations contact who works M-F from 1-5PM, with a stated policy not to exceed 5 business days, and he is at his desk 20 hours/week.

hmmmmm