Field Engineer

e.Digital is seeking a Field Engineer to work in an exciting emerging industry which includes working with Hollywood studio distributors, airlines, railway operators and healthcare facilities.

Responsibilities:

• Provide phone, email and field technical support for key accounts.
• Interface with customers and suppliers as required.
• Perform field upgrades, firmware down loads, trouble shooting and field repair for portable “In Flight Entertainment” devices and associated support equipment and software applications.
• Provide movie “quality assurance” testing on an “on demand” basis.
• May require frequent international travel.

Qualifications:

• Electronic equipment repair skills
• Electronic equipment diagnostics skills
• Ability to train other logistics personnel
• Willingness to travel internationally
• Good communication skills
• Good organizational skills

Requirements:

• Candidate must have technical aptitude and the ability to affect repairs, solder, utilize simple test equipment, run diagnostics software and download firmware updates.
• Candidate may also be asked to provide training for equipment usage to on-site logistics personnel at international locations.

Minimum Requirements:

• AA or technical vocational school degree with electronic emphasis
• 2 – 5 years technical support experience
• Must possess an active passport
• Willingness to travel

Project/Account Manager

e.Digital is seeking a Project/Account Manager to manage customer accounts in an exciting and fun industry segment which includes working with Hollywood studio distributors, airlines, railway operators and healthcare facilities.

Responsibilities:

• Interface with and respond to customer requests and inquiries for key customer accounts.
• Identify and track required deliverables, material purchase dates, documentation and product delivery dates.
• Coordinate with purchasing, manufacturing and engineering to insure all aspects of the account.
• Brief management on account status, via reviews on a bi-weekly or as required basis.

Qualifications:

• Strong organizational skills
• Ability to multi-task
• Detail oriented
• Conscientious
• Ability to work within dynamic environment with customer delivery pressure
• Personable and able to interface with all levels of customer and supplier organizations 
• Strong knowledge of MS Project, Excel, and Word

Minimum Requirements:

• AA degree
• 2 – 5 years applicable experience

Energy and willingness to work and learn may supersede experience and education requirements.

Travel is not anticipated but may be required.

The company provides a compensation package commensurate with experience as well as a comprehensive benefits package.

Technical Writer

e.Digital is seeking a part-time Technical Writer for an exciting, emerging industry and product.

Responsibilities:

• Prepare user documentation, technical support documents, basic repair manuals for products and support equipment and applications

Minimum Requirements:

• AA degree
•  2 – 5 years applicable experience in technical documentation preparation.

Energy and willingness to work and learn may supersede experience and education requirements on all the above positions.

Send resume with salary requirements to:

Email: jobs@edigital.com