Sorry to repeat if indeed this was posted already.
Airlines finding ways to pad pockets with ancillary sales
Travel Weekly (subscription), NJ - Sep 18, 2006
... ``You`ve got your customers trapped in your shop for two hours at least; now what are you going to sell them,`` said Mezzo Movies CEO Dave Sampson, who led the ...
I don`t subscibe to Travel Weekly. If anyone does, then maybe they could post the whole article.
-iam