what a hoot...so how about filing a complaint with them over their slow response time...and see if/when they respond to that...or maybe we could ask for a 'clarification' of their response...

sorry all - I'm getting giddy - the combination of too many viewings of "A Christmas Carol' and 'It's A Wonderful Life' combined with getting up at 5:00 am

Hey - how about that George Bailey anyway - I bet he'd have been long on WWF ;-)