I called the Number for Ron Both and the lady said she would put me into his voice mail. I left a message . What is a reasonable time for a response? That was 2 days ago. Personally my impression is that these people are so damned arrogant that they do not believe they need to provide an explanation to anyone for anything they do. I choose not to waste anymore of my time on this stk. If it makes it, fine. If not fine.