Sorry, but I couldn't let this slide. You say:

"no one has ever reported that they have ever answered a phone call....ever. not just in this once instance, but never."

Well, every time I've called (very seldom, and not for months, I admit) I've gotten an answer or, at worst, had to leave a message and always got a call back. Every time.

"fact is, and i do know this to be true, PTSC does not have any employees at the office. since they became an employeeless company, NO ONE, has ever occupied the PTSC office."

Where are you getting these supposed facts? They are truly laughable!

SGE